When you the consumer (that is, a natural person who makes the order for a purpose that is neither for commercial nor for independent professional activity) whose place of residence is in the EU and who uses telecommunications (e.g., telephone, email, online, etc.) to order products, you have the right to cancel the contract without giving any reason for a period of 14 days. The cancellation period is 14 days from the day when you or someone authorized by you who is not the shipper, have or has taken possession of the goods. To exercise your right to cancel, you must inform us (NIVES – REEVA GmbH, Bahnhofplatz 1, 8802 Kilchberg (ZH), Switzerland, email@example.com) of your decision to cancel the contract by sending us a clear statement (for example, in a letter sent by post, fax or email).
Timely dispatch of the cancellation before the expiration of the withdrawal period is sufficient to meet the deadline.
When you cancel this contract, we must return all payments received from you including delivery costs (excepting the supplementary costs resulting from your selection of a different method of delivery than the favorable standard delivery we offered) immediately and at the latest within 14 days from the day when we received notice of your cancellation of this contract. We will use the same method to return your payment that you used in the original transaction unless you expressly agree to a different arrangement; in no case will you receive compensation for this return payment. We may refuse to return the payment until we have received back the goods or until you have provided proof that you sent back the goods, depending on which occurred at an earlier point in time.
You must send us or hand over the goods immediately or at the latest within 14 days from the day when you informed us of cancellation of this contract. This deadline is deemed met if you dispatch the goods before the expiration of the 14-day period. You shall bear the direct costs of returning the goods.
You must only compensate for any possible loss in value of the goods when this loss in value is due to handling that was not necessary to check the quality, features and functionality of the goods.
Please find underneath the cancellation form for your returns:
Exceptions to the right to cancel
The right to cancel does not apply to contracts for
a) the delivery of goods that are not prepared in advance and for the manufacture of which individual choice or instructions by the consumer are applicable or that are clearly customized to the meet the personal needs of the consumer, and
b) the delivery of goods that can spoil quickly or where the expiration date would be quickly passed.
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